Order processing time

• All orders will be confirmed by customer service within 12 hours of placing the order.
• Orders will be packed and delivered to the shipping unit within 1 day after order information is confirmed.
• In case you choose online payment, the order will be processed immediately after Ostrich Skin Le Lan received your completed payment.

Order shipping time

• Estimated delivery time: 1 – 2 days for orders in Binh Dinh, 3 – 5 days for orders in other provinces.
• Delivery during daily business hours (8:00 am - 5:00 pm). If you have a request for delivery at a different time or frame, please contact hotline: 0935.023.177 and make a separate agreement with our staff.
• Orders may take longer to be delivered than expected in cases of force majeure beyond our control such as: strikes, natural disasters or severe floods…
• If the order processing and shipping process is interrupted or delayed, we will notify you by phone.

Home delivery fee

• Since shipping costs will depend on the order volume, after confirming the order, the staff will Ostrich Skin Le Lan will review the shipping cost and proactively contact you to notify you.

Note when receiving goods

• Ostrich Skin Le Lan We encourage customers to check the external condition of the package and product before payment to ensure that the product delivered is of the correct model, quantity, color as ordered and that the external condition shows no signs of having been opened.
• If you find any problem with the product, please contact us immediately via hotline. 0935.023.177 to be processed promptly.
• In case the received goods are defective, damaged, scratched, lost, or delivered incorrectly, please take a photo of the product's condition and send it to zalo. 0935.023.177 to get support for you.