Frequently Asked Questions

• 1. What should I do if I want to buy?

  You can go to the shop to buy directly, call the hotline Da Da Dieu Le Lan or order on the website (Please refer to more at Ordering instructions)

   

• 2. How can I trust that after I transfer the money, I will receive the goods?

  Ostrich Skin Le Lan There is a clear and specific store address posted on the website. In addition, Ostrich Skin Le Lan Also using the cash on delivery service, the customer only pays when they receive and check the correct product, so the risk is 0%.

   

• 3. Are the products on Le Lan Ostrich Leather guaranteed in quality and design?

  Goods at Ostrich Skin Le Lan Always committed and guaranteed in quality so you can be completely assured. When Ostrich Skin Le Lan Customers have the right to check the product upon delivery. If it is not correct, they can refuse to receive it.

   

• 4. I want to go to the Shop to buy directly

  You can come directly to the store at Address: 345 Dong Da, Thi Nai Ward, Quy Nhon City, Binh Dinh Province 
  Opening hours from 8:00 to 21:00 daily (including Sunday)

  To ensure the most thoughtful reception, please contact hotline 0935.023.177. for arrangement.

   

• 5. I have purchased an item and am not satisfied with it. Can I return it?

  You can exchange purchased items within 7 days for any reason, provided that the exchanged item is guaranteed to be new 100% and unused.

• 6. How long will it take to receive my order?

  Depending on your delivery address, the delivery time is within 24 to 72 hours during working hours. (Please refer to more at Delivery policy)

• 7. Is the product ostrich leather?

  • Ostrich Leather Le Lan describes specifically on the website, if the product is labeled as ostrich leather, 100% is definitely real ostrich leather.
  • In addition, if the customer discovers fake leather in any case, Le Lan Ostrich Leather will compensate 200% of the order value.

• 8. Can I burn it to tell the difference between real and fake leather?

  To distinguish real or fake ostrich leather, you can use fire to heat it, avoid leaving it on fire for too long or it will burn, if the product is made of fake leather, the plastic will melt. Note: do not heat the fire right at the seam. 

• 9. What is the product warranty?

  Products are warranted for 1 year via phone number according to instructions for use and maintenance for handbags, wallets and belts from the date of purchase.

• 10. Does the belt have pre-punched holes?

  After the finished belt has been punched according to standard, you should cut off the head and reassemble if it is longer than the size.